Services throughout the entire product lifecycle

SERVICE AND SUPPORT for your microbial air samplers

Even the best instrument needs first-class service.

At MBV headquarters in Switzerland, we take care of your MAS-100 microbial air samplers with the utmost precision and care—throughout the entire product life cycle. Whether calibration, adjustment, repair, or application support: our experienced service team ensures that your instrument works reliably and in compliance with standards at all times.

As the manufacturer, we know every detail of our instruments. That's why MBV not only provides you with service, but also comprehensive, first-hand expertise.

In addition, we offer customers and certified service organizations a wide range of training courses on the MAS-100 product range.


Instrument in service – what happens?
SERVICE DIRECTLY FROM HEADQUARTERS

MBV Headquarters Switzerland

MBV AG
Service Center
Industriestrasse 9
8712 Staefa
Switzerland

service@mbv.ch 
T +41 44 928 30 90







Global. Yet Nearby.

SERVICE FROM CERTIFIED SERVICE CENTERS

MBV-certified service centers for your MAS-100 instruments are also available worldwide. Provided by our distribution partner Merck, they ensure competent and customer-oriented support internationally.

Service center overview » 

FROM EXPERTS FOR EXPERTS

Our team of experts is waiting for you. Every day we calibrate and repair high-precision measuring instruments from all over the world. If required, we also gladly provide technical support in Switzerland and neighbouring countries on-site at your premises and conduct service and calibration training. 

Do you have questions about our services or do you need quick and uncomplicated technical information about our MAS-100 instruments? Our service team is available to you at any time.

Calibration & Adjustment

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Maintenance & Repair

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IQ/OQ Service

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HOW TO SEND YOUR INSTRUMENT TO OUR SERVICE CENTER

For a safe and hassle-free shipment of your MAS-100 air sampler or digital anemometer to our service center, we have compiled all information and documents for you. Follow the step-by-step instructions and enjoy a quick and smooth process. 

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ACCREDITED AIR FLOW CALIBRATION

OWN CALIBRATION LABORATORY ACCREDITED ACCORDING TO ISO 17025

Air. Nothing else. This is obvious. But what is the exact air flow of your air sampler? 

Regular calibration is part of every quality management system. To be sure that your sampling is carried out with the correct air flow, your air sampler is calibrated with our high-precision digital anemometer. This we calibrate for correct and defined air volume flow in our ISO 17025 calibration laboratory accredited by the Swiss Accreditation Service SAS. Thereby it is ensured that each measurement is traceable to international standards. And you have the guarantee that your samples were collected in a compliant manner.

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FAQ - frequently asked questions

Find answers to your questions quickly and around the clock. We have compiled the answers to the most frequently asked questions for you.

To the FAQ »

SIL - Service information letter

Stay up to date. We have compiled all technical updates around our product range for you in our Service Information Letters. Find all our Service Information Letters at one link.

To the SIL »

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