SERVICES

Ser­vice and sup­port for your suc­cess.

The best products require the best service to ensure they continue working optimally and reliably – particularly when microbiological errors are intolerable. We provide service throughout the entire product life cycle – on site or in-house. We also offer comprehensive support and professional training courses for our complete product range.

SERVICE show

  • For the entire product life cycle: IQ/OQ (Installation Qualification/Operational Qualification), preventive maintenance, calibration and repair service
  • Regular staff training and certification
  • On site and in-house
  • Service as required or as a service agreement

CALIBRATION SERVICE show

  • Initial and routine calibration of air samplers using calibration devices which have been calibrated and certified by an EN ISO/IEC 17025-accredited laboratory
  • Issue of a calibration certificate
  • Calibration service on site available (MAS-100 CG Ex and DA-100 not included)

IQ/OQ SUPPORT show

  • IQ/OQ documents which make it easier for you to qualify devices yourself on site (more affordable and faster)
  • IQ/OQ carried out on site by certified MBV staff (no internal resources required)
  • For instruments and processes which pass audits with ease

ONLINE SUPPORT show

  • Real-time assistance: MBV staff access the instrument software via Team Viewer
  • Phone support provided by MBV staff
  • Provision of information and process assistance on the website

TRAINING show

  • The staff of the distribution partner’s service centre and the staff of other service centres are trained to ensure that MBV device customers around the world have prompt access to services
  • Following completion of the training course including certificate, spare parts can be purchased from MBV

TRAINING AND PROCESS CONSULTING show

  • Professional product training courses
  • Advice on choosing the most appropriate air samplers as well as correct application
  • Scientific, technical and regulatory requirements for microbial environment monitoring
  • Collaboration in the relevant EN/ISO standards committees